Contacting Site of Care Technical Support

If you are calling during normal business hours* dial 800.997.6861 extension 101 and you will be transferred to a live technical support representative. If a representative is currently unavailable, you may leave a detailed message. If your issue is urgent your call will be returned during that same business day. If your issue is not urgent your call will be returned within the next business day.

If you are calling outside normal business hours with an urgent issue, and your site has chosen the 24/7 Technical Support Plan, dial 415.445.2123. You will be transferred to a live Technical Support Representative.

If you are calling outside normal business hours with a non-urgent issue dial 800.997.6861 extension 101 and you will be transferred to a voicemail system. Please leave a detailed message describing your problem, along with your contact information. You will be contacted within the next business day.

By email: Alternatively, if your issue is not urgent, you can email your problem to: support@siteofcare.com. Be sure to include a detailed description.

*Site of Care business hours are from 8am to 5pm PT, Monday - Friday.